Choose To Change

Teams fascinate me! The presence and sometime absence of interaction, where the real power lies and how the team talks about itself add up to an exciting series of questions, the answers to which can be a little disturbing. Like icebergs, the visible bit isn’t what we need to be concerned about, it’s what goes on underneath that sets the real climate.

We have been invited to work with a number of teams and I want to out together an outline of what we do. Some of this will have been discussed in other blogs-some elements will be new-however that is very much the way of working in an exciting and developmental role. Some time ago, at a particularly intransigent period in my professional life, I was advised that “If the only tool in your box in a hammer, you will treat every problem as if it were a nail!” Since that day I resolved to carry a comprehensive box of tools around with me and to use them!
I like to start with a few questions well in advance of the event-I need participants to understand that this is a great opportunity to move things forward and that they should take their individual roles seriously by committing themselves to some pre-work. This is always feed back in anonymity as a “Team Overview”.

There are some important core areas to work through. No matter whom we are and what we are doing, we would be very unwise to reject the notion that in these challenging and insecure times your job is an asset. I don’t want to frighten people but it is sometimes worth spending a few minutes getting them to think what life would be like without it. I ask participants to accept that, whatever we’re doing it can be done cheaper by someone else and to accept what we all know: most expensive isn’t always best, cheapest isn’t always worst. I want the answers to these questions:

§ Who are we and what are we like?
§ What values and beliefs do we stand for?
§ How do we know?
§ What impression do we give to our customers?
§ Do we know who they are and what they want from us?
§ What are the impacts of our behaviour on others: our co-workers, our managers, our customers, our competitors?
§ Who would miss us if we weren’t there?
§ Why?

It’s a challenging session. I’m deliberately taking participants beyond what a valued colleague described as “nodding dog syndrome” (sorry to all our nodding dog readers!) and into asking some tough questions about their professional identity. I’m saying to them: the way you present yourself, talk about your job, your boss, your colleagues, the language you use and the conversations you have are your very own “designer label”. Let’s be very careful about the association we want others to make because of the labels we wear and present to the outside world. Like a bumper sticker, they’re with us all the time and whereas we may have forgotten that the sticker was still there, everyone else can see it and will assume something about us because it’s there. If that sounds a tad harsh I make no apologies: live with it. We can choose to change our personal labels and stickers sometimes we just have to take a hard look to see if there are any that are visible to others only because we’ve forgotten about them-things have moved on since we first put them there!

There’s a real conflict between our need to change and our need to retain stability. We’re biologically set up to retain “sameness”. When we’re too hot we need to cool down and vice-versa: we want to reach a point of sameness most of the time. We accept inevitable change, the seasons, life, death, joy and grief and in doing so try to hang on to those things that we think should stay the same yet change at an accelerated pace: our jobs, our roles and relationships and the expectations of others.

Some stability is desirable, some change is inevitable-it is we that choose how we deal with change-led challenges. Teams grow, contract and adapt-the way the team is led, the vales transmitted within spread leadership, the type of dialogue developed enable us to better understand what it we need to do to deliver our roles in a shifting context.

Our programmes encourage participants to take an honest audit of what it is they believe in and what they can do at an individual level to contribute to the well being of the whole. We can not wish away the pressure for change in a rapidly changing context-at the end of one of our Team Development Days it is our belief that participants will have a greater understanding of what they need to do, to change and to “be” to deliver their role with a degree of integrity.

It is with more than a nod to Steven Covey’s excellent work that I state that adapting your personality is easy enough, delivering on your character is a different thing altogether our work gives an opportunity (without over-doing the navel gazing!) to help and challenge people to better understand their characters in the context of the work place as an aspect of their day-to day being: we give participants the tools with which to Choose to Change