Worrying Signs and Concerning Noises
I was surprised to read the linked article-seven out of ten teachers want to quit their jobs because of badly behaved pupils http://www.independent.co.uk/news/education/education-news/seven-out-of-10-teachers-want-to-quit-survey-shows-2096257.html and every bit as concerning for me is the implicit assertion that some sort of deregulation will help. Deregulate what exactly?
Statute tells us that we may use “reasonable force”, what seems to be absent from the debate is reference to criminal (case) law that gives the profession some working definition related to what “reasonable” might look like. The teaching profession, as things stand, is right to err on the side of caution-headline cases often resulting in the end of a teaching career. There’s a wider agenda running here and it’s to do with the coalition’s assertion that there is something fundamentally wrong with our state system that can be improved by throwing further confusion at an already demoralised profession-the Charter School.“ Here’s something from Michael Gove:
“He has insisted - along with other Democrat reformers like Arne Duncan, Joel Klein and Michelle Rhee – that there be more great Charter schools – the equivalent of our Academies– to drive up attainment, especially among the poorest. In New York, Charter schools – like the inspirational Knowledge is Power Programme schools - have dramatically narrowed the vast performance gap between black and white children and 91% of those benefitting are on free or reduced price meals.
With a relentless focus on traditional subjects, a culture of no excuses, tough discipline, personalised pastoral care and enthusiastic staff who work free from Government bureaucracy to help every child succeed, these schools are amazing engines of social mobility that are now sending children from ghetto areas to elite universities.” http://www.michaelgove.com/content/national_college_annual_conference
Michael Gove’s commitment to the potential of Charter Schools may well have been increased by his support of and work with Frances Lawrence, widow of the London Head Teacher, Philip Lawrence-murdered in a gang-related incident outside of his school and I personally applaud the support he has given to a process that has rewarded good citizenship and supported legislation to ban knives.
How do we as communities address the problems that exist on our streets and in our houses and family lives that contribute to the uncertainties that contribute to 70% of surveyed teachers and, at their most extreme, are in part responsible for the murder of a good man, inspirational leader and gifted headteacher?
Margaret Thatcher’s assertion that “There is no such thing as society” was part of statement that suggested that there are “individual men and women and there are families” and that the use of the term “society” had become a byword with which to explain a dependency culture: it was the government’s job to sort out problems. The same government that did almost nothing other than at its best preside over and at its worse seek to influence the factors that led to the collapse of the heavy industries that were part of the foundations that underpinned society.
So now, “society” is failing to get a fair deal from schools that are bound by bureaucracy-this from the party of government whose reforms of the late eighties and early nineties saw a disproportionate increase in form filling in the name of accountability that has seldom been replicated and the part answer if to consider a system-Charter Schools-that is succeeds in a different culture where the gap between rich and poor experienced would be unacceptable in every aspect to British Society.
In a letter to the New York Times, J.D. Merriman, Chief Executive of the Charter School Center (sic) refers to the stringent reviews of groups who wish to start Charter Schools, that they (the schools) should be held in account for achieving the outcomes promised and that this has to be underpinned (Charter Schools or otherwise) by one of New York’s great assets, a well motivated and cohort of Principles and Teachers who place achievement at the top of their agenda.
So, how does this square with the current position: where will the well motivated cohort of leaders and teachers emerge, to whom will they be accountable, how will achievement be recognised and how will high standards of behaviour be maintained?
Almost twenty years ago I accepted the Headship of a Pupil Referral Unit in Birmingham: our population was made up of three categories. Fixed Term Excluded, Permanently Excluded and Indefinitely Excluded. Indefinite Exclusions made up the larger proportion of the Centre’s population and existed largely “off the radar” of their Mainstream school-gone quietly, no fuss and the money remained with the schools.
Schools had two routes open to them. Exclude or Statement of Special Education Needs-in 1997-1998 around 12,300 (.16 of the total school population) Children and Young People were excluded from school, by 2008-2009 there had been a massive adjustment to 6550 (.09 of the total school population). During the same period, the number of Statemented Children in mainstream schools has risen.
In the late nineties and early part of this decade I headed up Behaviour Support services in two West Midlands Authorities and part of the job was to provide access to support personnel who could work within schools, with learners, their parent and teachers and, at the same time, make it more challenging for schools to exclude. This against the background noise of increased accountability and bureaucracy and increased pressure on the centralised capacity to offer the provision needed to make a major impact, the prevailing mantra to schools on a national scale seeming to be “You must cope”.
Money taken from the Centre made its way into schools budgets: it is my belief that the competing demands of providing support and discipline and of being simultaneously pro-active and reactive has significantly diluted the impact of work schools can offer to learners who challenge, fractured families who are unable to assist us and the increased realisation that there are hard, hard times to come.
The “improvement” (reduction) in permanently excluded pupils hides in my view, a substantial contributory factor to teacher stress and demoralisation and here it is. The behaviour that once resulted in exclusion has not significantly changed. It is contained differently. Increased budgetary pressure on other front line services has reduced the capacity to respond as well as we might-the pressure on Child and Adolescent Mental Health Service, Social Care and other Local Authority Support Services has increased the tensions and frustrations that surround challenging children in difficult circumstances.
The answer is not to further dismantle the capacity to deliver cohesive and coordinated responses. Neither is to be found in suggesting to interest groups that all that is needed is to set up a Charter School and within “One Leap Jack Was Free” of the constraints of State provision all will be well-this does a disservice to all concerned.
Making it “easier” for teachers to use physical intervention places us all in a difficult place-what is reasonable? When is it unreasonable? Who should be trained? And at the very time we seem to be the potential architects of a concerning tension that will encompass Safeguarding issues, I note the resignation of Jim Gamble from CEOP following the Home Secretary’s decision to incorporate it into the National Crime Agency.
The Vetting & Barring Scheme and I.S.A may well be regarded as too bureaucratic to survive in their current format at a time when careful thought should be given to who we recruit and how, should we go along the route of Charter Schools.
There’s unlikely to be a simple answer-experienced professionals require affirmation of their status, let them contribute to the debate on behavioural standards, levels and types of intervention needed and the capacity building required to increase job satisfaction and reduce the impacts created by children and young people whose challenging behaviour make their continued presence in Mainstream Education a problematic blight on outcomes, achievement and happiness for the wider school community.
Showing posts with label Performance. Show all posts
Showing posts with label Performance. Show all posts
Tuesday, October 5, 2010
Sunday, September 12, 2010
Bear Trap Avoidance # 1 "Can I Just Have A Minute?"
My recent work with Middle Managers has been hugely enjoyable. Challenging, practical and pragmatic they hold high aspirations for themselves, their teams and the organisation, with a firm grip on the difficult times and challenges we all face (a substantial proportion of my work is delivered in the public sector.
One of the more common areas of discussion is centred around how to deal with challenging individuals who might be on their way to becoming Toxic Employees. Another concerns the words and phrases we can use to maintain dialogue at difficult times and how to signal “No” in a manner that is acceptable to those concerned.
Here are some of the common themes I’ve worked around over the recent past-some of what follows is tongue in cheek enough, underpinned by some serious messages.
There are some avoidable Bear Traps and the first one I’d like to raise is the balance between an “open door” policy and having your day systematically hi-jacked so that your activities become compressed into a claustrophobically small space. Open door policies are great and I think they send out clear messages of accessibility, inclusivity, respect, worth and value. I’m of the view though that they are at their most productive when everyone understands that access should no be abused-an open door is not an invitation to hi-jack precious time with trivia.
“Can I just have a couple of minutes of your time?” How often is that seemingly innocent question a coded way of asking “Any objections of I just screw up the next 45 minutes of your working day and put you off your concentration for the following hour, make you late for an appointment and miss returning a phone call?” However, because we’re generally decent people, we sometimes have a tendency to freely give our time away, giving the intruder a method of obtaining what they want; namely a legitimate reason for being away from where they need to be and doing what they should have been doing. Ironically, the desire of the “open door manager” to be accessible in order to raise performance actually complies with the undesirable intentions of others to develop a deceptively subtle work-avoidance strategy that costs them nothing.
So, at the time the question is asked, maybe an enquiry along the lines of “Is it really just a couple of minutes or do we need to book a slot” would increase our control. “I’ve got to be at X by Y, so I can give you 5 minutes” should mean just that. The temptation often exists to give of yourself without considering the messages transmitted. “I was talking to John about this and he agrees,” might not be what John was saying at all-he may well have been delivering a series of “I’m listening” messages that have been interpreted-perhaps opportunistically-as tacit approval with unwanted consequences.
Oh by the way, look out for the power of words like "just"-they're another Bear Trap for later!
One of the more common areas of discussion is centred around how to deal with challenging individuals who might be on their way to becoming Toxic Employees. Another concerns the words and phrases we can use to maintain dialogue at difficult times and how to signal “No” in a manner that is acceptable to those concerned.
Here are some of the common themes I’ve worked around over the recent past-some of what follows is tongue in cheek enough, underpinned by some serious messages.
There are some avoidable Bear Traps and the first one I’d like to raise is the balance between an “open door” policy and having your day systematically hi-jacked so that your activities become compressed into a claustrophobically small space. Open door policies are great and I think they send out clear messages of accessibility, inclusivity, respect, worth and value. I’m of the view though that they are at their most productive when everyone understands that access should no be abused-an open door is not an invitation to hi-jack precious time with trivia.
“Can I just have a couple of minutes of your time?” How often is that seemingly innocent question a coded way of asking “Any objections of I just screw up the next 45 minutes of your working day and put you off your concentration for the following hour, make you late for an appointment and miss returning a phone call?” However, because we’re generally decent people, we sometimes have a tendency to freely give our time away, giving the intruder a method of obtaining what they want; namely a legitimate reason for being away from where they need to be and doing what they should have been doing. Ironically, the desire of the “open door manager” to be accessible in order to raise performance actually complies with the undesirable intentions of others to develop a deceptively subtle work-avoidance strategy that costs them nothing.
So, at the time the question is asked, maybe an enquiry along the lines of “Is it really just a couple of minutes or do we need to book a slot” would increase our control. “I’ve got to be at X by Y, so I can give you 5 minutes” should mean just that. The temptation often exists to give of yourself without considering the messages transmitted. “I was talking to John about this and he agrees,” might not be what John was saying at all-he may well have been delivering a series of “I’m listening” messages that have been interpreted-perhaps opportunistically-as tacit approval with unwanted consequences.
Oh by the way, look out for the power of words like "just"-they're another Bear Trap for later!
Tuesday, May 19, 2009
Coaching In Workplace-Enabling Interventions
Coaching In Workplace-Enabling Interventions
Coady Consultants understand the challenges Leaders and Managers face in recruiting and retaining their workforce. We know that substantial investments of finance, time and emotional energy are made in training and developing individuals and teams. We fully understand the cost, both in human and financial terms, when valued colleagues encounter challenges either at work or in their personal lives. We have been approached by Senior Mangers to work with colleagues who it is felt may need to look at their approaches to their work role. When we are asked to do this, we understand the massive investment of trust made in us by managers and those we work with. We understand that each individual is unique and we respond to their specific circumstances accordingly.
We understand too the need for employers to deliver their duty of care to their workforce. Here are some examples of how we can assist.
§ We have been approached by Leaders and Managers and worked with team-members where it is felt that an individual tem-member may benefit from increasing the inter-personal options and communication strategies they have available to them that in turn enable them to work more effectively with others.
§ We have worked with long standing and valued employees who may be experiencing a difficult time in their lives and whose performance is becoming a cause for concern.
§ We have enabled individuals to begin to resolve sometimes complex areas of life/work balance, increasing their sense of well-being and achievement on doing so.
§ We have helped individuals come to terms with aspects of their personal-life that are having an unwanted impact on their work-based performance
§ We have enabled individuals to, on occasions, re-align their goals and ambitions. In a minority of cases this has resulted in the individual making choices that ensure a “dignified exit” for all concerned-enabling them to move on with a sense of resolution, closure and purpose.
§ We have enable individual to accept mediation as a means of resolving inter-personal difficulties in the work place.
Every intervention is supported by a Coaching Plan, this included a confidentiality agreement and stresses that our work is not advice, therapy or counselling may address specific personal projects or general conditions in the client’s life or profession. We are able, where agreed, to support our interventions by “e-coaching” and telephone coaching.
Coady Consultants understand the challenges Leaders and Managers face in recruiting and retaining their workforce. We know that substantial investments of finance, time and emotional energy are made in training and developing individuals and teams. We fully understand the cost, both in human and financial terms, when valued colleagues encounter challenges either at work or in their personal lives. We have been approached by Senior Mangers to work with colleagues who it is felt may need to look at their approaches to their work role. When we are asked to do this, we understand the massive investment of trust made in us by managers and those we work with. We understand that each individual is unique and we respond to their specific circumstances accordingly.
We understand too the need for employers to deliver their duty of care to their workforce. Here are some examples of how we can assist.
§ We have been approached by Leaders and Managers and worked with team-members where it is felt that an individual tem-member may benefit from increasing the inter-personal options and communication strategies they have available to them that in turn enable them to work more effectively with others.
§ We have worked with long standing and valued employees who may be experiencing a difficult time in their lives and whose performance is becoming a cause for concern.
§ We have enabled individuals to begin to resolve sometimes complex areas of life/work balance, increasing their sense of well-being and achievement on doing so.
§ We have helped individuals come to terms with aspects of their personal-life that are having an unwanted impact on their work-based performance
§ We have enabled individuals to, on occasions, re-align their goals and ambitions. In a minority of cases this has resulted in the individual making choices that ensure a “dignified exit” for all concerned-enabling them to move on with a sense of resolution, closure and purpose.
§ We have enable individual to accept mediation as a means of resolving inter-personal difficulties in the work place.
Every intervention is supported by a Coaching Plan, this included a confidentiality agreement and stresses that our work is not advice, therapy or counselling may address specific personal projects or general conditions in the client’s life or profession. We are able, where agreed, to support our interventions by “e-coaching” and telephone coaching.
Labels:
Challenge,
Coaching,
Communication,
Conflict Resolution,
Dignity,
Goals,
Mediation,
Performance
Saturday, May 2, 2009
Coaching & Mentoring-Bringing It Together
We were approached by an existing customer organisation to explore the use of a combination of coaching and mentoring approaches to increase the confidence and competence of mid managers in order to develop teams and individuals across the company. Our remit was to create something different to appraisals and 1:1 supervision. There’s a difference between Coaching and Mentoring-so to start with a couple of definitions
Coaching
“Coaching is a one-to-one interactive relationship that helps people identify and accomplish their personal and professional goals faster than they could do on their own.”
Mentoring
“A slightly less formal arrangement that allows participants to access support as and when they feel it to be necessary.”
Our client wanted to develop the supportive aspects of mentoring together with some of the more specifically targeted features of coaching”
The programme was designed and delivered to embrace three areas: Mentor, Professional Friend and Facilitator.
Fabulous results-high quality evaluations, follow-up work and a satisfied client.
The drive from the North West of England to the Midlands, is on one of the busiest motorways in the country. The M6 was a joy that night,
We’re going to underpin our programme with a support strategy that involves telephone and e-mail contacts with those who attended the event. They have, with minimum prompting, arranged a mutual support work. It’s a National organisation and where geography is in the way, video-conferencing has been organised.
Fantastic!!
Coaching
“Coaching is a one-to-one interactive relationship that helps people identify and accomplish their personal and professional goals faster than they could do on their own.”
Mentoring
“A slightly less formal arrangement that allows participants to access support as and when they feel it to be necessary.”
Our client wanted to develop the supportive aspects of mentoring together with some of the more specifically targeted features of coaching”
The programme was designed and delivered to embrace three areas: Mentor, Professional Friend and Facilitator.
Fabulous results-high quality evaluations, follow-up work and a satisfied client.
The drive from the North West of England to the Midlands, is on one of the busiest motorways in the country. The M6 was a joy that night,
We’re going to underpin our programme with a support strategy that involves telephone and e-mail contacts with those who attended the event. They have, with minimum prompting, arranged a mutual support work. It’s a National organisation and where geography is in the way, video-conferencing has been organised.
Fantastic!!
Labels:
Coaching,
Communication,
Dignity,
Mentor,
Mentoring,
Performance,
Team Development
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