We've been engaged by a valued client to support a complicated change process that involves relocation, reorganisation and realignment, Apart from that, it's pretty straight forward.
When we looked for an approach that was developmental and sustainable we agreed that the processes and philosophy of Appreciative Inquiry would be a strong candidate to engage the management team and to enable them to deliver the process to their teams. I wouldn't want to add to the volumes, production numbers, quotes and conferences that have been conceived, born and flourished around the concept of change: I'd just like to state the obvious, that no matter how we wrap it up-you know "challenging," "exciting opportunities,"-and so on, change is for a number of people both threatening and tough. It's also inevitable as a number of organisations are required to make sense of and adapt to a rapidly shifting context in which one of the certainties is that there is likely to be more uncertainty.
An important component of Appreciative Inquiry is the capacity to understand and celebrate who we were, what we did and what happens on are "best days" and as a coach/facilitator I guess I need to be pretty attentive to conversational pearls that help me to help the client recognises their "best days".
Something turned up in a conversation exploring those occasions where we feel lifted and encouraged by an event or interaction. My client referred to an occasion where his help had been requested by a student (Service User). Unsure of how to approach the challenge my client and the student worked through it together, arrived at the solution and had each learned a lot from the other as they were required to get to grips with the technology and its application from two very different perspectives.
My client talked about this with real pride and stated that it sets out what he values most: to teach and to learn as a transactional rather than an instructional process. Where was this energy accessed from? It was an event that took place
- 15 Years ago
- Or 180 months ago
- Or 780 weeks ago
- Or 5479 Days ago
- Or 131496 Hours ago.
And it steers the future.
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