Developing Lunch Time Supervisors (ii)

We prefer to enter longer-term sustainable relationships with our customers. One of the benefits for us is that we get to see the outcomes of the work we deliver: it's immensely rewarding to witness, in real terms, the amount of movement teams are capable of making.
Working with one of our customers, we have developed a "Lunch Time Team Charter", a simple 3 Fold leaflet that delivers some very powerful messages about the the Lunch Time Team and how it contributes to the well-being of the school community.
An enthusiastic and committed management team have worked with us throughout and the 3 fold will now be

• shared with the whole workforce
• e-mailed (where appropriate) to parents and carers
• used as part of the induction pack for next academic year's Year 7 learners
• the subject of tutorial/assemblies

Nothing beats good practice! There are regular meetings between the supervisors, student support managers and a Deputy Head Teacher. It was a privilege to attend one very recently and to witness at first hand the shift in dialogue in this team of 12 people. It has moved from sounding "stuck, helpless and problem-donating", to a place where it is "dynamic, resourceful and problem-solving."

My drive home that evening was made up of around 25 miles of gentle rolling country-side between two major urban areas-the spring sun and crisp skies of late March contributed to the feeling of well-being that had arisen from the massively positive messages and tangible progress demonstrated by a team that had committed to the development process, supported by a school that takes seriously the value-added to be gained from investing in the development and growth of its workforce. Some days are just better than others!